Terms and Conditions

Making a Purchase

Place your order online.

However, If you are a trade we may be able to offer you trade prices (It all depends on quantity you wish to purchase). Please send us an email asking for a Trade Account Form.

Our terms and conditions apply to all transactions on the www.simplycrackers.co.uk website and are set out below. Please read through these carefully before placing your order and then print a copy for future reference. We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received. Please also read our Privacy Policy section regarding personal information provided by you.

Payment & Currencies

We accept payment by most major credit or debit cards. These are processed online using the SagePay secure payment service. Prices are shown in GBP. Our system does not hold any credit card details.

Tax Charges

The buyer is solely responsible for any import duty, import taxes or other incidental charges that may apply to their particular country or state. VAT is included at the current rate on all prices. Except on trade prices, quotes are given excluding VAT and delivery charges.

Shipping & Handling

Shipping & handling charges apply.

Delivery Charges are per weight of each parcel.

Up to 0.5kg - £1.99

From 0.5kg to 1kg - £3.99

From 1kg to 2kg – £6.99

From 2kg to 20kg - £12.99

From 20kg – Pallets price will apply - £70 p/pallet (A pallet is made up of approx. 2,000 crackers)

The buyer also has the option to send their own courier to collect the goods.

International parcels are quoted separately. Please ask for details.

 

Returns

You have 14 days to contact us requesting a refund or replacement. The returned goods must be in their saleable condition. We regret that we cannot refund or replace opened packets. The cost of returning parcels is to be borne by the buyer (you). This does not affect your statutory rights.


Lost, Damaged or Late Packages: We make every effort to ensure that your order arrives on time and in good condition. However, if your parcel is taking longer to arrive than anticipated or if a package arrives damaged please contact us immediately so that we can take further action. You have 14 days to raise a complaint about any damaged or defective items.


Privacy Policy

We do not disclose buyer’s information to any third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart and to keep you updated once a year of any new products or offers we have. We do not hold details of credit cards payment.

If you do not wish to receive marketing communications from us by post or emails please ask us to remove your contact details from our marketing list. You can do that by either telephone, email or post.

How you can contact us:

Tel. +44 (0 1949 844 859

Email: sales@simplycrackers.co.uk

Post: Unit 4, Longhedge Lane Industrial Estate, Longhedge Lane, Bottesford, NG13 0BF

DELIVERY
All orders should be received within 10-15 days. However, please allow 28 days to cover Bank Holidays and busy periods etc. We can deliver anywhere in the U.K. including the Channel Islands. We can also export to most countries for an extra postage charge which is calculated automatically. While every effort will be made to ensure that all items shown are in stock we offer no guarantee of availability and this electronic publication does not constitute an offer for sale. If we are unable to despatch your order within 21 days, we will contact you by e-mail with an estimated despatch date and offer you the option of cancelling the order. We shall be under no liability for any delay or failure to deliver the products within the estimated timescales.

EXPRESS SERVICE
We can offer a faster turnaround on most products for a small extra surcharge. If you would like to use our Express Service please ring our Customer Services Team for details before placing your order.

PRICE POLICY
We try to ensure all prices quoted are correct and that products are accurately described on this website. If we discover an error in the price or description of the goods you have ordered, or there is a change in the rate of VAT, we will inform you as soon as possible and give you the option of reconfirming your order based on the correct price or description, or cancelling it. If we are unable to contact you, we will treat your order as cancelled.

 

 



SHIPPING AND TAX
The price shown for the goods excludes shipping costs unless specifically stated. The charge for “Shipping” is shown on the Checkout page. The price you pay will include VAT. We are unable to deduct the VAT on orders from the Channel Islands or overseas.

CREDIT CARD CHARGING
We start the personalisation process as soon as your order is received and therefore your credit card will be charged within one working day of you confirming your order.

GUARANTEE
We will replace free of charge or refund in full where the personalisation mistake is ours or goods are defective in materials or workmanship. This “No Quibble” guarantee is in addition to your legal rights.

COLOURS
The colour of goods may vary slightly from that shown on the website due to limitations of browser software, monitors etc.

INDEMNITY
You agree to indemnify us against any claims, losses, liabilities, damages and expenses (including legal fees) arising out of your use of this site.

AVAILABILITY
All products and services are subject to availability and may be withdrawn at any time. In the event that we are unable to supply the goods, we will inform you as soon as possible. A refund will be given where you have already paid for the goods.

JURISDICTION
All orders are accepted on the condition that English Law and the exclusive jurisdiction of the English Courts applies to all such accepted orders.

PROTECTING YOUR INTERESTS
We subscribe to the Code of Practice established by The Direct Marketing Association in consultation with the Office of Fair Trading. We undertake to deal with any complaints speedily and sympathetically. If any complaint cannot be resolved to your complete satisfaction you may refer the problem for conciliation to: The Direct Marketing Association, DMA House, 70 Margaret Street, London W1W 8SS.

ABOUT “COOKIES”
A cookie is a small piece of data which helps us to make our web site more user friendly as it allows us to determine how often particular pages are visited. Most web browsers automatically accept cookies but you have the right not to accept them. If you do not wish to receive cookies, we advise you to read the information supplied with your browser software. This should give you the choice to accept or reject them. None of your personal details, e.g. name, address, credit card details, are held in your cookie.

COMPANY INFORMATION
Simply Crackers is the trading name of Wheatley of Nottingham Limited which is a company incorporated in England and Wales and registered under company number 4761502. VAT No: GB 568 1308 31.

TRADEMARKS
All brand names and product & service names used in this site are registered trademarks, trade names, service marks or copyright. No permission is given for the use of such brand names and product & service names by any other person, and such use may constitute an infringement of the holder's rights.

COPYRIGHT
All designs, pictures, photographs, text, graphics and their selection and arrangement on this website are the copyright of Wheatley of Nottingham Limited, or their affiliates or content providers. Permission is granted to users to electronically copy or print portions of this site for their own personal non commercial use. Any other use of materials on this site without the prior written consent of Wheatley of Nottingham Limited, or their respective affiliates or content providers, is strictly prohibited. By using this site you agree not to alter or adapt, or to create any derivative work from, any content on this site. All pictures and texts are property of Wheatley of Nottingham Ltd and should not be copied without prior consent.

ILLEGAL USE
You warrant that you will not use any of the services offered by Wheatley of Nottingham Ltd for any fraudulent or illegal purpose and that you will not submit any images or text that are:
1. Unlawful, pornographic, indecent, defamatory, offensive, obscene, otherwise objectionable or harmful to (or which depicts harming) children in any way; or
2. would constitute, assist or encourage a criminal offence, violate the rights of any party, or that would otherwise create liability or violate any local, state, national or international law; or
3. infringes any patent, trademark, trade secret, copyright or other intellectual or proprietary right of any party; or
4. use the service to transmit or invite access to any images described in the above three points.
You accept and undertake that you will be liable for any action taken against Wheatley of Nottingham Ltd in relation to such activities and will fully indemnify Wheatley of Nottingham Ltd against all action, claims, demands or costs which may arise.

CONSUMER RIGHTS
None of the above Terms and Conditions affects your statutory consumer rights.